Compliments, Comments, Concerns and Complaints

Within the ever-changing demands of the NHS we aim to offer our patients an excellent service grounded in the best of modern general medical practice and a living anthroposophic medicine.

We would like to actively involve the experiences and views of our patients in the development of the practice, and therefore welcome your feedback. While it is natural to want to complain when you feel that something has not gone right, giving us the opportunity to improve, it is also helpful to hear about anything you found particularly good about your healthcare or anything else about the practice. You may also feel that while you do not want to make an official complaint, you would like to make us aware of a concern you have about any aspect of the practice.

We gratefully receive any compliments, comments or concerns in writing. There are forms in the reception area or you can email adam@stlukesmedicalcentre.org

While the majority of our encounters with patients go well and expectations are met, we accept that we do not get everything right every time, and are happy to learn from your experience.

It should be noted that it is not always practical to implement all suggestions made to us.

If you would like to make a complaint, please talk to a member of staff or write to Adam Beard (Practice Manager).

For more information on how to make a complaint please click here or come into the practice to take a leaflet or ask at reception.

Thank you

Adam Beard

Practice Manager

ã St. Luke's Medical Centre 2006-2012